Privacy Policy For Softnixx Mobile App

Effective Date: May 6, 2026

1. Information Collection and Use

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes, but is not limited to:

• Identity Data: Full name, username, and profile pictures.
• Contact Data: Email address and mobile phone number (required for airtime/data delivery).
• Security Data: Passwords (which are encrypted/hashed) used for account authentication.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Log Data: We don't collect information that your device sends whenever you visit our Service, such as your device's Internet Protocol ("IP") address, device name, operating system version, and time/date of your usage. exception is your device push token for communications and security of the user account.

2. Purpose of Data Processing

Softnixx uses the collected data for various professional purposes:

• Service Delivery: To fulfill your requests for airtime top-ups and data bundle subscriptions.
• Account Management: To manage your registration as a user and provide access to app functionalities.
• Communication: To contact you via email or SMS regarding updates, security alerts, or informative communications related to the service.
• Fraud Prevention: To monitor the usage of our Service and detect, prevent, and address technical issues or fraudulent activities.

3. Data Retention Policy

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

4. Transfer of Data and Third-Party Disclosure

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state or country where the data protection laws may differ. We ensure that your data is treated securely.

We share data with:

• Service Providers: We employ third-party companies (e.g., Paystack, Flutterwave, or Telecom APIs) to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Authorities: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law.

5. Security of Data

The security of your data is important to us. We use Advanced Encryption Standard Password and Secure and trust third party api if we need to protect your information. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us so that we can take necessary actions.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access, update, or delete the information we have on you.
• The right of rectification (correcting inaccurate information).
• The right to withdraw consent at any time where we relied on your consent to process your information.

8. Account and Data Deletion

In compliance with Google Play policies, users can request the deletion of their accounts and associated data. To do this, you can:

• Navigate to the Settings section within the Softnixx app and select Delete Account.
• Send a formal request to our support email listed below. Once processed, all personal identifiers will be purged from our active databases within 30 days.