📱 Softnixx

1. Introduction

Welcome to Softnixx ("the App"). These Terms and Conditions ("Terms") govern your use of our mobile application and services that enable the purchase of data bundles and airtime. By downloading, accessing, or using our App, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our App.

2. Definitions

"App"	Softnixx mobile application
"User", "You", "Your"	The individual using the App
"We", "Us", "Our"	Softnixx, the owner and operator of the App
"Services"	Data and airtime purchase services provided through the App
"Account"	Your registered account with the App
"Wallet"	Virtual wallet within your Account for storing funds
"Network Provider"	Telecommunication companies whose products we resell (MTN, Glo, Airtel, 9mobile, etc.)

3. Eligibility

3.1 Age Requirement

You must be at least 18 years old to use this App. By using the App, you represent and warrant that you are at least 18 years old.

3.2 Legal Capacity

You represent that you have the legal capacity to enter into binding contracts and are not barred from using the App under applicable laws.

4. Account Registration

4.1 Account Creation

To use our Services, you must create an Account by providing:

• Valid email address
• Active phone number
• Accurate personal information
• Secure password

4.2 Account Security

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities that occur under your Account
• Notify us immediately of any unauthorized use of your Account
• We reserve the right to suspend or terminate accounts suspected of unauthorized use

4.3 Account Verification

We may require verification of your identity and phone number before processing transactions to prevent fraud.

5. Wallet and Payments

5.1 Wallet Funding

• You can fund your wallet using various payment methods (debit cards, bank transfers, USSD)
• Funds credited to your wallet are non-refundable except as provided in Section 7
• Minimum wallet funding: ₦100 | Maximum wallet balance: ₦1,000,000

5.2 Transaction Processing

• All transactions are final once processed
• Data and airtime are delivered instantly in most cases
• Delivery times may vary based on network provider systems (typically 1-5 minutes)
• Transaction receipts are available in your transaction history

5.3 Pricing

• Prices are displayed in Nigerian Naira (₦) and are subject to change without notice
• You will be charged the price displayed at the time of transaction
• Discounts and promotions may apply at our discretion

6. Data and Airtime Services

6.1 Service Availability

• We act as a reseller of network provider services (MTN, Glo, Airtel, 9mobile)
• Service availability depends on network provider infrastructure
• We are not responsible for network provider service quality, network coverage, or technical issues

6.2 Data Bundles

• Data bundles are subject to network provider terms and conditions
• Unused data may expire according to network provider policies (typically 30 days)
• Data speed and quality depend on network coverage and congestion
• All data purchases are non-refundable once delivered

6.3 Airtime Recharge

• Airtime recharges are processed instantly
• Airtime has no expiration date unless specified by network provider
• Airtime cannot be converted back to cash
• Minimum airtime recharge: ₦50 | Maximum: ₦50,000 per transaction

7. Refund and Cancellation Policy

7.1 Failed Transactions

If a transaction fails and your wallet is debited, funds will be automatically refunded to your wallet within 24-48 hours.

7.2 Wrong Recipient

We are not responsible for transactions sent to wrong phone numbers. Always verify recipient details before confirming transactions.

7.3 Refund Eligibility

Refunds are only processed for:

• Failed transactions that were not auto-refunded
• Duplicate transactions
• Technical errors on our platform

7.4 Refund Processing Time

Approved refunds are processed within 3-5 business days and credited to your wallet or original payment method.

8. User Obligations

You agree not to:

• Use the App for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Use the App to commit fraud or other illegal activities
• Reverse engineer or modify the App
• Use automated means to access the App
• Provide false or misleading information
• Engage in any activity that disrupts or interferes with the App

9. Limitation of Liability

To the maximum extent permitted by law:

• We provide the App and Services "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid for the specific transaction giving rise to the claim
• We are not responsible for network provider issues, delays, or service quality
• We are not liable for any losses resulting from unauthorized access to your account

10. Intellectual Property

• The App, including its code, design, logo, and content, is owned by Softnixx
• You may not copy, modify, distribute, or create derivative works without written permission
• All trademarks, service marks, and logos are property of their respective owners
• Unauthorized use of any intellectual property is strictly prohibited

11. Privacy and Data Protection

• We collect and process personal data as described in our Privacy Policy
• We implement industry-standard security measures to protect your data
• We do not share your data with third parties except as necessary for service delivery
• You have rights to access, correct, and delete your personal data
• Transaction data is retained for 7 years for regulatory compliance

12. Termination

We may suspend or terminate your account immediately without prior notice for:

• Violation of these Terms
• Fraudulent or illegal activities
• Non-payment or chargebacks
• Request by law enforcement or government agencies

You may terminate your account by contacting customer support. Upon termination, your wallet balance will be refunded after deducting applicable fees (₦100 processing fee).

13. Dispute Resolution

13.1 Customer Support

Contact our customer support first for any issues: support@dataairtime.com

13.2 Mediation

If issues cannot be resolved through customer support within 14 days, parties agree to mediate in good faith through a mutually agreed mediator.

13.3 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any legal actions shall be brought exclusively in the courts of Lagos State, Nigeria.

14. Changes to Terms

• We may modify these Terms at any time without prior notice
• Continued use of the App after changes constitutes acceptance of modified Terms
• We will notify you of material changes via email or App notification at least 7 days in advance
• The current version of Terms will always be available in the App